KRA's Digital Leap To Balance Efficiency, Compliance, and the Privacy Debate

Treasury CS John Mbadi unveils KRA's bold new digital tools, including auto-populated VAT returns, aimed at revolutionizing tax compliance in Kenya. Explore the efficiency gains, the controversial push for KRA access to personal financial data, and the crucial debate between fiscal responsibility and individual privacy.

Brenda Ochieng'
June 14, 2025

National Treasury CS, John Mbadi, responding to questions at the Senate/HANDOUT

Treasury Cabinet Secretary John Mbadi has unveiled a strategic blueprint for enhanced tax compliance and operational efficiency within the Kenya Revenue Authority (KRA). At the heart of this vision lies a robust embrace of technology, with a suite of digital tools designed to simplify the intricate process of tax filing and collection. While these advancements promise a new era of fiscal transparency, they also ignite a critical conversation about the delicate balance between national revenue needs and individual privacy rights.
At the forefront of KRA's digital transformation is the much-anticipated rollout of auto-populated VAT returns. This innovative tool is set to be a game-changer, fundamentally streamlining the Value Added Tax filing process. As Mbadi elucidated, the feature is engineered to provide "seamless, accurate tax filing." By pre-filling crucial sections of VAT returns, the system aims to drastically reduce common errors that often plague taxpayers, minimizing the back-and-forth corrections and the associated administrative burden. This initiative reflects a global trend where tax authorities leverage data analytics and automation to make compliance less daunting and more efficient for businesses and individuals alike. The ultimate goal is a smoother, faster, and more precise submission process, freeing up taxpayer time and KRA resources.
Beyond VAT, KRA's broader digital strategy is a testament to its commitment to modernizing the entire tax ecosystem. The aim is to create a user-friendly environment that demystifies tax obligations, making them less of a chore and more of an integrated part of doing business and earning income. This push for technological integration is not merely about adopting new software; it signifies a philosophical shift towards leveraging data and digital pathways to foster a more responsive and accountable tax administration.
KRA's digital ambitions extend into a more contentious territory: the proposed expansion of its powers to access the personal and financial data of Kenyans. Through the 2025 Finance Bill, the Treasury is advocating for the deletion of Section 59A(1B) of the Tax Procedures Act. This particular section currently serves as a crucial safeguard, barring tax bodies from compelling businesses to share sensitive customer personal data. Its removal would effectively grant KRA unprecedented access to a treasure trove of private information, including mobile money transactions, bank statements, and other financial records.
This proposal has, predictably, ignited a passionate national debate, with concerns spanning a wide spectrum from privacy violations and potential surveillance to the risk of abuse of information. Civil society organizations, legal experts, and privacy advocates have voiced strong apprehensions, questioning the extent of such access, the mechanisms for data protection, and the potential for misuse in a society where trust in public institutions can sometimes be fragile. The fear is that such expansive powers, if unchecked, could lead to unwarranted intrusions into citizens' lives, eroding fundamental rights under the guise of fiscal responsibility.

Treasury Cabinet Secretary John Mbadi, however, has staunchly defended this controversial move, framing it as a "necessary step" to improve tax compliance and, crucially, to adequately fund essential public services. His argument rests on a frank assessment of human nature and the inherent challenges of voluntary compliance.
Mbadi candidly admitted that even well-off individuals, including himself, might be tempted to under-declare incomes if left unchecked. “If it were up to us, even those earning well like me would not be honest in paying taxes. I will probably return 50-60 percent of what I am supposed to,” he remarked, highlighting a widely acknowledged aspect of tax evasion. His core assertion is that "convenience" often acts as a disincentive to paying taxes, necessitating robust enforcement measures. "People love convenience, especially where money is involved. If you just let Kenyans pay taxes at will without being followed up, they will not,” he argued, portraying human behavior as often prioritizing personal gain over civic duty in the absence of stringent oversight.
He further underscored the constitutional mandate for citizens to pay taxes, emphasizing that it is "compulsory" for the effective functioning of the country. For Mbadi, the pursuit of tax evaders, particularly those who deliberately conceal their true incomes, is not an option but a fiscal imperative. The argument is that without comprehensive access to financial data, KRA's ability to accurately assess tax obligations and identify discrepancies is severely hampered, leading to significant revenue leakages that ultimately impact the provision of public goods and services.
Despite his strong defense of tighter enforcement, Mbadi also acknowledged a crucial long-term solution that transcends mere compulsion: responsible public spending. He articulated a vision where the proper utilization of tax revenues would foster public trust in the government, thereby encouraging a more willing and voluntary compliance from citizens. “I think it is all about using the taxes well so that Kenyans love paying taxes, instead of feeling like they are being coerced to do so,” Mbadi concluded.
While digital tools and enhanced data access might provide the means for stricter enforcement, the ultimate sustainability of any tax system hinges on the public's confidence that their contributions are being managed transparently and utilized effectively for national development. When citizens perceive their taxes contributing directly to improved infrastructure, better public services, and greater societal welfare, the psychological burden of compliance often lessens, giving way to a sense of shared responsibility.
The KRA's digital transformation, spearheaded by the introduction of auto-populated VAT returns and the proposed data access powers, marks a bold and ambitious chapter in Kenya's fiscal policy. It promises greater efficiency and aims to plug critical revenue leaks. However, the ensuing public debate over privacy highlights a fundamental tension that the government must carefully navigate.

About the Author

Brenda Ochieng'

Brenda Ochieng'

Brenda Ochieng' is a passionate storyteller and film enthusiast. With a background in film and video production and she brings a unique blend of creativity and technical expertise to her work. As a dedicated blogger, Brenda loves sharing insights on production techniques, blogging, and the art of storytelling. She is also a skilled editor and communicator, bringing a fresh perspective to her writing. Join Brenda as she delves into the captivating world of entertainment and news, sharing her knowledge and passion with you.

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